Attendance and Cancellation Policy

By completing your registration for an event, you acknowledge and agree to the following terms:

Local Outings:

Within 14 Days: Any fees or deposits paid to Club Travelo are non-refundable within 14 Days of the Event Date.

Failure to Arrive and Late Cancellations: Guests who fail to arrive for the scheduled departure or cancel with insufficient notice will forfeit all payments made and will not be eligible for a refund or future credit.

Group Trips (Non-Cruise):

Occupancy: Unless otherwise specified, group trips are priced for 2 persons (double occupancy per room). Additional guests, including minors under the age of 18, are subject to additional fees. Any unregistered guests/occupants present during the trip will incur extra charges at the applicable rate. Please ensure that all attendees are registered at the time of booking to avoid additional fees.

Attendance Requirement: Any member or guest participating in a group trip with a gift certificate, coupon or discount on a trip is required to attend their scheduled Membership Review meeting or Club Travelo Discovery session ensuring all parties are present for the meeting. Failure to attend this meeting will result in the immediate revocation of any discounted rate, and the full standard price of the trip will be charged to the card on file.

Cancellations Within 14 Days of Departure: All payments are non-refundable. A cancellation fee of the full cost of the trip or $500 (whichever is greater) will be applied if a cancellation occurs within 14 days of the scheduled departure date.

Cancellations 15 Days or More in Advance: Cancellations made 15 days or more prior to the scheduled departure date may be eligible for a credit toward a future event, subject to approval. Credits are not guaranteed and are issued at the sole discretion of the event organizer.

Failure to Arrive and Late Cancellations: Guests who fail to arrive for the scheduled departure or cancel with insufficient notice will forfeit all payments made and will not be eligible for a refund or future credit.

Cruises, Charter Exclusives and Special Excursions:

Occupancy: Unless otherwise specified, group trips are priced for 2 persons (double occupancy per room). Additional guests, including minors under the age of 18, are subject to additional fees. Any unregistered guests/occupants present during the trip will incur extra charges at the applicable rate. Please ensure that all attendees are registered at the time of booking to avoid additional fees.

Attendance Requirement: Any member or guest participating in a group trip with a gift certificate, coupon or discount on a trip is required to attend their scheduled Membership Review meeting or Club Travelo Discovery session ensuring all parties are present for the meeting. Failure to attend this meeting will result in the immediate revocation of any discounted rate, and the full standard price of the trip will be charged to the card on file.

Cancellations Within 90 Days of Departure: All payments are non-refundable. A cancellation fee of the full cost of the trip or $500 (whichever is greater) will be applied if a cancellation occurs within 90 days of the scheduled departure date.

Cancellations 91 Days or More in Advance: Cancellations made 91 days or more prior to the scheduled departure date may be eligible for a credit toward a future event, subject to approval. Credits are not guaranteed and are issued at the sole discretion of the event organizer.

Failure to Arrive and Late Cancellations: Guests who fail to arrive for the scheduled departure or cancel with insufficient notice will forfeit all payments made and will not be eligible for a refund or future credit.

Cancellation Requests:

Cancellation Request Submission: All cancellation requests must be submitted in writing through our official Cancellation Request Form located below. Cancellations will not be processed unless submitted through this form.

These terms are in place to ensure seamless coordination of travel arrangements and commitments to our partners and service providers. If you have any questions regarding this policy, please contact our support team before completing your booking.

Cancellation Requests: To submit a cancellation request in accordance with this policy, please complete the Event Cancellation Request Form.